My Terrible Experience with a Shipping Company

Argh! I was expecting a large shipment of books today, but instead I had a run-in with the shipping company, which quickly became a very frustrating experience. I'm not going to say the name of the shipping company, except to say that it was not FedEx, DHL, or the United States Post Office.

I planned my day around receiving this shipment, which I knew could arrive at any time between 9am and 5pm. So I waited patiently by the door all day. At 4pm, I decided to check the tracking number online, and - to my surprise - it said that a delivery had already been attempted! But did I see a notice left on my door? No! Did I hear the bell ring? No!

So, I called the shipping company and (eventually) got ahold of a gentleman who told me what I already knew. I verified the shipping address with him, and it was correct. He told me the driver would make another attempt that evening. Long story short, an hour later I called back and the same gentleman told me that the driver had made a second attempt and had already gone home. But Did I see a notice on my door? No! Did I head the bell ring? No! Now I have to wait until Monday for my package, and I can't even guarantee that the driver will not skip my house again. I personally think he was being lazy about having to deliver ten large boxes.

I may write a letter.

Labels: administration, shipping

posted by Dirk Vanderwilt @ 7:36 PM